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https://bayt.page.link/v1TUmrkCw1dqRip19
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Customer Service Representative

2 days ago 2026/08/24 ·Application closes in 24 days
JOD 354 - JOD 708
2 Open Positions
Full time · Entry level
10-49 Employees · Business Process Outsourcing (BPO)

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Job description

We're hiring: Customer Service Representatives 🇺🇸

Infinity Virtual Solutions (IVS) is growing, and we're looking for 2 people to join our team supporting a U.S. client.

If you speak fluent English and want a stable role you can settle into, with a simple script, real training, and a supportive team, read on.


What makes this a good fit:

  • Full training before you go live, no prior experience in the field needed
  • A straightforward, well-defined script
  • Light, supportive management and a steady routine


The essentials:

  • Inbound support and call-backs for a U.S. client
  • Fluent English with a clear, neutral accent (American preferred)
  • Monday to Friday, night shift (6 PM to 3 AM, Amman time)
  • On-site in Amman (Waha Circle now, moving to Shmeisani soon)
  • Start date: 1 August

Prior customer service experience is a plus, but if you've got the English and the right attitude, we'll train you.


Know someone who'd be a great fit? Refer them.

Skills

Must-haves

  • Fluent spoken English with a clear, neutral accent (American preferred)
  • Strong active listening: hearing the actual issue, not just waiting to talk
  • Clear, patient verbal communication
  • Ability to follow a script and defined process consistently
  • Composure and patience under pressure, staying calm with frustrated or difficult callers
  • Reliability and punctuality, especially critical on a night shift
  • Comfort with a routine, repetitive workflow
  • Basic computer literacy: navigating a CRM, typing while talking, handling multiple tabs

Nice-to-haves

  • Prior customer service or call-center experience
  • Familiarity with U.S. customers or American business etiquette
  • Empathy and a genuinely friendly phone manner
  • Problem-solving within set guidelines
  • Attention to detail in logging call notes accurately
  • Adaptability as processes get refined during ramp-up

Soft traits

  • Coachable and open to feedback during training
  • Positive, steady attitude on a repetitive floor
  • Team-oriented
This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Residence location
Amman, Jordan
Career level
Entry level
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