Client Relations Manager | Casablanca (Morocco)

We are looking for a Client Relations Manager for one of our clients with proven experience in
call centers, having held positions as Manager, Supervisor, or Team Leader.
The ideal candidate must be strongly results-oriented, with a good command of performance indicators and KPIs.
He/she will be responsible for managing client relations activity, monitoring objectives, analyzing performance, and implementing corrective actions
to improve service quality and customer satisfaction.
The position also involves managing and supervising teams, daily operational monitoring,
handling customer complaints, and implementing procedures
to ensure efficient and professional handling of requests.
The candidate will also need to master recruitment, training,
team support, and skills development, in order to guarantee a level of
performance in line with the set objectives. 

Profile sought
• Proven experience in a call center or client relations, with significant managerial experience.
• Previous experience as a Manager, Supervisor, or Team Leader.
• Strong focus on figures, results, and performance.
• Good command of KPI tracking and dashboards.
• Ability to manage, supervise, train, and motivate a team.
• Experience in handling and following up on customer complaints.
• Proficiency in team recruitment, training, and support.
• Immediate availability