Head of process

Publication date : Jan 26, 2026, 12:00AM

Contract duration :

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Mission

Overall description and any sub-bullets you may need

• Process Governance: Lead the development and implementation of process governance frameworks to ensure consistency and compliance across OINIS.
• Methodology Definition: Define and standardize process methodologies to drive efficiency and best practices in process management.
• Process Management: Oversee the design and documentation of business processes, ensuring automation and digitalization are considered and integrated from the outset.
• Project Integration : Conduct impact studies on how projects affect processes and tools, ensuring alignment with business objectives and minimal disruption.
• Project Management : coordinate all operations related to process operationalization, including tools implementation,IT integration and End to End Digitalization.
• Collaboration: Work closely with all OINIS directions, especially with process owners, to ensure seamless integration of processes and projects.

Main activities

• Process Governance
  • Lead the development and implementation of process governance frameworks to ensure consistency and compliance across OINIS.
• Process Management
  • Develop and implement comprehensive process documentation and improvement strategies to enhance operational efficiency across various departments.
  • Collaborate with OINIS directions to identify process bottlenecks and implement effective solutions.
  • Ensure that all business processes are in alignment with industry standards and best practices.
• Strategic Initiatives
  • Provide insights and strategic recommendations based on audit findings and process evaluations.
  • Support the implementation of new business initiatives from a process and compliance perspective.
• Team Leadership and Development:
  • Lead, mentor, and develop the Process and Audit team, fostering a culture of high performance and continuous improvement.
  • Manage team resources and budget to ensure optimal deployment and cost-efficiency.
  • Conduct performance evaluations and facilitate professional development opportunities for team members.
• Audit

Theperformance & Processes Department is responsible for defining and monitoring OINIS performance indicators, and for developing and providing dashboards. It is responsible for business and strategic analysis to ensure OINIS performance.

As a Head of the Processes & Audit, you will ensure that all OINIS processes for all departments are defined and optimized (continuous improvement approach) to secure overall consistency within OINIS.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.