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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A Night Auditor is responsible for overseeing hotel operations during the night shift, ensuring excellent guest service, handling front desk duties, and performing accounting and auditing tasks to verify daily financial transactions.
Main Duties and Responsibilities
1. To check in guests and perform subsequent administrative procedures, ensuring speedy
allocation of rooms by liaising with Housekeeping and Room Service, through monitoring
departures and room status.
2. To escort guests and familiarise them with facilities and services.
3. To produce and distribute relevant information lists to other departments.
4. To be responsible for cash floats, reporting shortages/overages to the Front Office
Manager, General Cashier and Director of Finance.
5. To take reservations, amendments and handle general enquiries regarding bookings.
6. To prepare all pre-registration for the following day's arrivals.
7. To update guest history records, matching with reservations to ensure continuity of
standards to regular guests and process new guest histories after departure.
8. To handle all facsimiles, e-mails and typing as requested.
9. To be able to multitask and work in a demanding environment
10. To give a detailed hand over to the oncoming shift.
11. To ensure a high standard of grooming, deportment and personal hygiene.
12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.
13. To carry out any other duties as requested by the Front Office Manager or Duty Manager
and to be willing and able to cross train and assist as needed in Reservation and Telephone
duties.
14. To assist all other Front Office departments whenever needed as long as previously trained
for.
15. To be a welcoming and attentive presence in the Lobby.
16. To perform all task to Four Seasons standards.
17. To develop all task regarding the night shift.
18. To be able to easily interact with guest and deal with basic complains.
19. See attached the Four Seasons Core Standards
You'll no longer be considered for this role and your application will be removed from the employer's inbox.
