EDMS Manager

Company Overview
10Pearls is a global, purpose-driven AI-Native digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative ‎digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.  
Role
10Pearls is seeking an EDMS Manager to lead production support for enterprise digital platforms, including EDMS and Digital Workers. This role is ideal for an experienced production support professional with strong technical expertise in enterprise applications, stakeholder management, and team leadership. You will oversee application stability, incident management, platform operations, and continuous improvement while leading cross-functional teams to deliver reliable, secure, and high-performing digital solutions
Key Responsibilities: 

• Provide L1/L2 - Production Support for EDMS application 

• 4-8 yrs experienced Production support lead/engg 

• Should have thorough knowledge and work experience in Weblogic Webserver and Oracle database 

• Should have strong knowledge on Java code and Unix/Linux commands 

• Should have managed complex production support functions and be willing to support during off business hours if needed 

• Excellent in attitude and English communication 

• Should have knowledge and experience in working with Microsoft Excel, PowerPoint etc and be able to make status reports as required 

• Provide excellent reporting and communication on the Production Support and Project status 

• Manage and direct team to raise alert to phone calls, emails and incident tickets to the respective process team. 

• Provide periodic and ad-hoc reports as requested and agreed 

• Liaise with users and Tech Teams for data related information exchange for processing 

• Liaise with respective Application Technology team for process related information exchange. (Corporate Tech / Retail Tech / Operations Tech) 

• Manage a diversified team of professionals both onshore, offshore and vendor resources who are responsible for the EDMS application  

• Provide expertise and recommendations in the assessment of initiatives to support and enhance system 

• Perform appropriate level of stakeholder management across business, technology and clients  

• Ensure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation level  

• Leading the team to adhere to project and delivery compliance, ensuring compliance of project delivery to PMO, QMS, risk, audit & architecture guidelines 

• Work as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectives  

• Contributes to the yearly technology roadmap ensuring the projects financials and estimates are accurate and reported timely  

• Works with business representative, stakeholder to ensure alignment of delivery with the business demand  

• Leading the Platform team in delivery of world class platforms solutions  

• Ensures value added propositions in strategic vendor partnerships and aligning the platform inline to the industry roadmap and business strategy, thus enabling an effective business growth  

• Assist the project delivery team in the requirement and concept and to verify for the correct functionality/resolution being developed  

• Converge the requirements from regulators and effectively conclude on business requirement  

• Focus on regulatory controls & audit requirements and manage all known risks related to the team and systems that can impact security of data, system downtime, incidents, etc.  

• Collaborate closely with Product Owners and team members to identify and socialize product and delivery  

• Support and influence delivery operations within platforms by continually looking for opportunities to streamline delivery, increase business value and measure platform value via metrics and measures.  

• Effectively communicate and showcase the purpose and value of solutions being delivered 

• Define the right framework and push for the best choice when it comes to technology selection and implementation 

• Use Agile engineering practices and ML software development technologies to rapidly develop creative and efficient solutions that enhance the client customer and employee experience 

• Provides strong analytical and problem-solving skills with proven ability to innovate and collaborate 

• Engage with the team for effective reviews and planning 

• Demonstrates effective techno-managerial skills, People management skills, presentation skills, and Proven oratory and written skills 

• 4-8 years of experience in Production support function pertaining to Application Production Support  

• Team management skills  

• Reasonable English communication skills 

• Work with business user  as  part of BAU activities 

• Identify and raise alerts on application risks. 

• Coordinate for patching activities and remediate vulnerabilities. 

• Perform volume-metric analysis on application performance and raise timely alerts. 

• Should be available on-call in shifts to support SLA