Senior ServiceNow Developer

Our Company

At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.

What You'll Do

• Design, develop, and implement custom applications, workflows, and integrations on the ServiceNow platform.
• Build and extend modules of Service Now for both customer facing and employee facing portals, ensuring alignment with enterprise needs.
• Lead the design and development of server-side and client-side scripts, UI policies, business rules, and catalog items.
• Collaborate with architects to ensure solutions are scalable, performant, and aligned with platform best practices.
• Develop integrations with enterprise systems (Salesforce, ERP, Certinia, monitoring tools, cloud platforms).
• Provide technical guidance and mentorship to junior developers on ServiceNow coding standards and delivery practices.
• Conduct code reviews, enforce best practices, and maintain platform governance.
• Troubleshoot and resolve complex issues, ensuring stability and compliance with IT security and regulatory requirements.
• Contribute to CI/CD pipelines and automated testing frameworks for ServiceNow delivery.
• Experience in Playbooks, Configurable workspace, AI Search, Now Assist, UI Builder are good to have.

Who You'll Work With

• ServiceNow Architects & Platform Owners - Aligning on solution design and governance.
• Business Analysts & Product Owners - Translating requirements into technical solutions.
• Global Development & QA Teams - Coordinating delivery across multiple geographies.
• Cloud, Security, and IT Ops Teams - Ensuring ServiceNow aligns with enterprise compliance, monitoring, and risk management frameworks.
• Vendors & Managed Service Providers - Overseeing outsourced development or integrations.

What Makes You a Qualified Candidate

• 5-8 years of ServiceNow development experience, with at least 2-3 years in a senior/lead developer role.
• Expertise in ServiceNow scripting (JavaScript, Glide API, Jelly, AngularJS).
• Hands-on experience with Flow Designer, IntegrationHub, Orchestration, and REST/SOAP API integrations.
• Experience building custom applications on ServiceNow App Engine.
• Familiarity with platform upgrades, migrations, and performance optimization.
• Experience with Agile delivery models (Scrum/SAFe) and backlog-driven development.
• Preferred: ServiceNow Certified System Administrator (CSA) plus Certified Application Developer (CAD)

What You'll Bring

• Strong problem-solving and debugging skills with the ability to resolve complex technical issues.
• Leadership mindset-mentoring junior developers and promoting platform best practices.
• Ability to balance customization vs. configuration, ensuring sustainable solutions.
• Strong collaboration and communication skills across global and multi-functional teams.
• Passion for continuous improvement, automation, and platform innovation.
• Commitment to security, compliance, and responsible platform governance.

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