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Senior Support Engineer_01

27 days ago 2026/10/14
Other Business Support Services
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Job description

FiveRivers Technologiesis looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.

Responsibilities

  • Responsible for handling all incoming tickets according to defined Service Level Agreements (SLAs).
  • Resolve low-to-moderate complexity technical issues using defined tools and processes, such as password resets and functional customer mapping changes.
  • Continuously monitor and maintain the data ingestion pipelines, ensuring data quality (completeness, correctness, and freshness) post-implementation.
  • Diagnose and resolve data-related issues, including missing/empty tables, incorrect transformations, and unexpected data anomalies.
  • Maintain the knowledge base and documentation to support both customers and internal team members.

Requirements
  • Knowledge of supply chain processes and a strong understanding of supply chain workflows in 1-2 ERPs (SAP or Oracle)
  • Proficiency in SQL
  • Experience with relational databases
  • Experience with cloud data infrastructure on AWS or Azure
  • Monitor data pipeline errors and proactively resolve them
  • Familiarity with DevOps practices, including CI/CD pipelines
  • Bachelor’s in Computer Science, Engineering, Data Science, or a related field
  • Previous experience in a support, data engineering, or a related position involving supporting a SaaS app providing data management, extraction and analysis
  • Ability to learn systems and business processes quickly
  • Ability to explain technical concepts to non-technical stakeholders.
Location: Business Hub, DHA phase 8, Lahore.


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