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AMI System Operator

19 hours ago 2026/11/09
Other Business Support Services
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Job description

  • Monitor and manage AMI systems including Head End System (HES), Meter Data Management (MDM), and communication networks.
  • Ensure continuous and seamless communication between smart meters and central systems.
  • Identify, troubleshoot, and resolve AMI system issues related to connectivity, data flow, and performance.
  • Perform first-level diagnosis of communication failures and network performance issues.
  • Escalate complex or unresolved technical issues to higher support levels or vendors as per procedures.
  • Analyze AMI operational data and generate system performance insights and reports.
  • Coordinate with IT, metering, telecom, and field teams to ensure system reliability.
  • Support system configuration, updates, and minor enhancements under supervision.
  • Maintain system logs, incident records, and operational documentation.
  • Ensure compliance with ISO, ISMS, BCMS, and cybersecurity policies.
  • Adhere to corporate Health & Safety and operational procedures.
  • Perform any other tasks assigned by the supervisor.

Requirements
  • Bachelor’s degree in Electrical Engineering, IT, or related discipline.
  • Minimum 4 years of relevant experience in AMI system monitoring, MDM/HES operations, or similar environments.
  • Proficiency in AMI systems and operational software tools.
  • Knowledge of smart metering technologies and communication protocols.
  • Strong analytical, reporting, and coordination skills.
  • Good communication and teamwork abilities.
  • Written and spoken English is essential; Arabic is preferred.

This job post has been translated by AI and may contain minor differences or errors.
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