Description
Applications
 Ensures continuous IT support for Customer Service Dept. for eBilling and CE and to implement all modifications and improvements requested by the Dept. applying change management process.
 Fully responsible for managing internal ticketing tool for user queries related to eBilling and CE.
 Provide technical expertise and assistance in conducting application setup, configuration and testing to eBilling and CE.
 Participate in and contribute to identifying requirements and new opportunities related to eBilling system & CE.
 Schedule maintenance and upgrade of the application systems when new patches or system upgrades as released by the vendor.
 Prepare and maintain user manuals for applications under MQ Corporate applications.
 Provide user trainings as needed. Participate in the development of training materials and assist in conducting training.
 Create and maintain documentation for operational and security audit.
 Support IT Manager and Senior Consultants with various duties.
 Weekly reporting of the ongoing task and progress to the reporting head.
Policies, Systems, Processes & Procedures
 Follow policies, systems, and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
 Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Reporting
 Prepare sectional statements and reports timely and accurately to meet Qatar and department requirements, policies, and quality standards.
Related Assignments
 The job holder may be required to undertake additional duties, which may be reasonably expected and forms part of the function of the job.

5. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal
 IT Department
 Customer Service Dept External
 IT Vendors

6. CONTEXT, WORK ENVIRONMENT & DECISION-MAKING AUTHORITY:
 The job holder may exercise financial authority as per the level established by Qatar management and stipulated in the authority matrix.
 Key decisions having significant impact on the department are referred to the IT Manager for approval before implementation.

7. QUALIFICATIONS, EXPERIENCE & SKILLS
Minimum Qualifications:
 Bachelor’s degree in Computer Science, Computer Engineering, or a related field
 MS Dynamics 365 certification in D365 Sales and Customer service.
Minimum Experience:
 3+ years of experience in an implementation or support role in D365 for sales and customer services.
Job-Specific Skills (Generic / Technical):
 Proficiency in English
 Excellent analytical thinking and problem-solving skills
 Excellent communication and inter-personal skills
 Participation in a minimum of one MS full life cycle Dynamics 365 for Sales Customer service and field service implementations projects in a role of Functional consultants
 Experience in D365 for Sales environment and release.
 Experience in Power platform.
Desirable skills:
 Experience with MS Dynamics 365 F&O module like Finance, SCM and Projects,
 Experience in Power BI.

Interested candidates may share their updated resume wit the subject line to – [email protected]