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Loyalty Specialist

30+ days ago 2026/09/18 ·Application closes in 58 days
Other Business Support Services
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Job description

Premium Solutions Consultancy is hiring for a well-known group in the entertainment industry(Cinemas)


Position: Loyalty Specialist
Contract Duration: 3 months (extendable)
Location: Qatar
Job Description:


  1. Strategic Planning
    • Develop and execute an annual Loyalty marketing plan to drive enrollment and increase engagement.
    • Design and implement targeted loyalty campaigns to boost admissions growth.
    • Conduct data analysis to understand customer behaviours and enhance future campaigns.
    • Regularly review and stay updated on loyalty trends, integrating insights into planning.
  2. Marketing
    • Deliver loyalty marketing campaigns on time and within budget to influence customer behaviour and increase sales.
    • Keep loyalty sections on the website and app updated and aligned with customer needs.
    • Coordinate with the Marketing team and Creative agency for relevant artworks and collateral, ensuring adherence to brand guidelines.
    • Communicate loyalty POS production requests and ensure timely delivery to cinemas.
  3. Analytics & Reporting
    • Provide detailed analysis of performance (enrolment, earning, redemptions, revenue) and identify opportunities for improvement.
    • Monitor campaign effectiveness and suggest enhancements.
    • Analyse revenue impact and develop a monthly dashboard with key loyalty KPIs.
  4. Loyalty Program Management
    • Serve as the main point of contact.
    • Train operations and call center teams on NPC processes.
    • Coordinate with IT to implement promotions and improve customer experience.
    • Setup automated communications and manage at-cinema execution of loyalty campaigns.
    • Handle any NPC-related issues or complaints.

Qualifications, Experience & Skills:
• Degree in Marketing, CRM, or related field.
• 3-5 years of experience in managing loyalty programs with a strong focus on data analysis.
• Bilingual in English and Arabic.
• Strong knowledge of movie culture.
Functional Competencies:
• Proficiency in email marketing and use of emailing tools.
• Advanced knowledge of Excel and PowerPoint.


Interested and qualified candidates are invited to forward their CVs to [email protected]. Please mention the position applied for in the subject line.



This job post has been translated by AI and may contain minor differences or errors.
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