Job description
POSITION SUMMARY
Provide highly personalized and attentive service to wedding couples, their families, and wedding guests, ensuring a seamless and memorable experience throughout all wedding-related events and stays. Responsibilities include, but are not limited to:
Act as the primary point of contact for wedding couples, VIP wedding guests, bridal parties, and family members, anticipating and fulfilling their needs with exceptional attention to detail.
Welcome and assist wedding guests upon arrival, coordinating closely with the Front Office team to ensure smooth check-in experiences and personalized room arrangements.
Deliver amenities, refreshments, coffee, tea, and other special requests promptly and professionally.
Review wedding event details, guest preferences, special occasions, and VIP requirements, communicating all pertinent information to relevant hotel departments to ensure flawless service delivery.
Coordinate with Front Office, Housekeeping, Engineering, and Guest Services teams to prepare and inspect guest rooms, bridal suites, and VIP accommodations, ensuring all arrangements meet expectations and special requests.
Conduct pre-arrival planning, including sending personalized pre-arrival communications and confirming special arrangements for wedding couples and key guests.
Escort wedding couples, VIPs, and family members to their accommodations or event venues when required, ensuring a warm and memorable arrival experience.
Be present during key wedding moments and guest arrivals to proactively address requests and provide personalized assistance.
Monitor and follow up on all wedding-related service requests, ensuring timely execution and guest satisfaction.
Coordinate laundry, pressing, and garment care services for wedding attire and guest clothing, ensuring prompt collection, delivery, and return.
Maintain accurate records of guest preferences, special requests, and service recovery actions within hotel systems to support seamless guest experiences.
Work collaboratively with the Weddings, Events, Front Office, Housekeeping, Engineering, and Food & Beverage teams to ensure the successful execution of wedding events and related guest experiences.
Anticipate guest needs, resolve concerns promptly, and contribute to creating exceptional and memorable wedding celebrations that exceed guest expectations.
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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