We're BlueCat—a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably—the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

BlueCat is seeking a skilled and motivated Technical Writer to join the team. We are looking for someone who thrives in fast-paced and dynamic work environments and isn’t afraid to get test the product to understand how features work.

Responsibilities

• Determine the needs of end users of technical documentation;
• Talk with Product Managers and Product Developers, and study early product builds;
• Work with UX designers and product developers to ensure that UI text (field labels, error messages, etc.) are meaningful and error-free;
• Get hands-on with the product to ensure accurate documentation;
• Develop customer-facing documentation for new products and features, including content, charts, illustrations, etc.;
• Integrate documentation into product builds;
• Review existing documentation, and recommend edits and reorganization;
• Standardize content across platforms and media;
• Gather usability feedback Collaborate with teams across the company including Customer Success, Marketing, and Learning and Development;

Skills and Experience 

• Strong English written and speaking skills;
• 3 years as a Technical Writer in software development or IT;
• Preferred but not mandatory: University degree or college diploma in English, Communications, Technical Writing or a related field;
• Proficient with FrameMaker, DITA, DITA-OT, oXygen XML Author, Git and related tools and techniques;
• Familiarity with CSS, HTTP, Javadoc, Markdown, Sphinx, PostMan, and/or Python would be a plus;
• Familiarity with Jira and Confluence would be a plus;
• Networking knowledge/experience would be a plus;

This is a full-time role with working hours from 11:00 AM to 7:00 PM.