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Area Operations Manager - Restaurant

30+ days ago 2026/07/13
Other Business Support Services
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Job description

  • Responsible for overall operational, financial and management with strong hospitality experience to ensure the reputation of the company is maintained at the highest level.
  • Coordinating work and schedules.
  • To develop working relationships with front and back of restaurant staff.
  • Constantly seek customer feedback and opportunities to develop high – quality service in the outlets.
  • Making sure outlets have sufficient staff by managing their rosters and leave effectively.
  • Provide on-job coaching and guidance to team members, managing their performance to ensure a smooth operation.
  • Arrange for timely and detailed briefing sessions for downward communication of product/service changes and for sharing of learning from service recovery actions of the recent past.
  • Establishes restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing and sales projections and estimates.
  • Regularly review product quality and research new vendors.
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations.
  • Manage restaurant’s good image and suggest ways to improve it.
  • Control operational costs and identify measures to cut waste.
  • Create detailed reports on weekly, monthly and annual revenues and expenses.
  • Promote the brand in the local community through word-of-mouth and restaurant events.
  • Recommend ways to reach a broader audience (e.g. discounts and social media)
  • Overlook and supervise opening and closing FIFO.
  • Assign tasks/responsibilities to Restaurant Manager and Supervisor and follow up on completion.
  • Liaise with marketing team for brand level /delivery portal promotional activities to drive sales revenue.
  • Monitor outlet general expenses and consumables. Make sure to keep below 2% of monthly sales.
  • Handle Vendor Management

Requirements
  • Proven work experience in Fine dine in as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software, like Open Table and Peach Works
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus

This job post has been translated by AI and may contain minor differences or errors.
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