eStore L1 Support

Job Code: 306/001/317
Industry: Information Technology
Employment Term: 1 Year (Renewable, based on performance)
Job Brief:
An IT organization is seeking an experienced eStore L1 Support professional to manage and support production environment issues for its e-commerce platform. The role involves troubleshooting platform-related issues, analyzing logs, and ensuring the smooth functioning of existing e-commerce applications.
The ideal candidate will have strong expertise in Hybris Commerce, excellent debugging skills, and experience supporting enterprise-level e-commerce environments, including integrations with ERP systems, payment gateways, and third-party solutions.
Job Responsibilities:

• Responsible for managing production environment issues on a day-to-day basis.
• Troubleshoot Hybris Commerce platform issues and provide timely resolutions.
• Review and analyze system logs to identify root causes and resolve issues efficiently.
• Provide ongoing support and maintenance for existing e-commerce applications.
• Resolve problems and roadblocks by consistently following through on issues while driving innovation and improvements.
• Adapt and collaborate across functions and business areas to support operational requirements.
• Support integrations involving ERP systems, payment gateways, and third-party platforms.
• Work with Order Management Systems (OMS) and ensure smooth order processing workflows.
• Monitor system performance and proactively identify potential issues.
• Support business operations during public holidays and weekends when required.

Job Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Must be currently based in the UAE and able to join immediately or at short notice.
• 4–6 years of experience in Hybris E-Commerce development and support platforms.
• Strong experience supporting L1 e-commerce production environments.
• Experience working with Order Management Systems (OMS) and payment gateway integrations.
• Experience working with SAP ERP, AEM, 3PL, NERP, and other third-party integrations.
• Experience with multi-channel architecture, data modelling, data exchange, and integrations in Hybris.

Technical Skills:
Excellent expertise in:

• Hybris Commerce
• Java / J2EE
• Spring Framework
• JavaScript
• REST and SOAP APIs

Strong knowledge of Hybris modules such as:

• PIM
• WCMS
• Cart
• Checkout
• Impex
• Cron Jobs
• Solr

Good understanding of:

• B2B and B2C commerce flows and architecture
• RESTful and SOAP web services
• Debugging and analytics

Familiarity with tools such as:

• Jira
• Confluence

SAP Hybris Certification is an added advantage.
Skills & Competencies

• Strong problem-solving and analytical skills.
• Ability to analyze complex technical issues and develop solutions.
• Strong debugging and troubleshooting capabilities.
• Excellent communication skills and ability to explain technical concepts to non-technical stakeholders.
• Ability to work in fast-paced and production-critical environments.
• Ability to collaborate across multiple teams and business functions.

Other Requirements

• Must be willing to provide support during public holidays and weekends.
• Local UAE candidates are preferred.
• Immediate availability is highly preferred.

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