Kids Only Supervisor

Kids Only Supervisor 
(20166)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Kids Only supervisor directly supervises all the Counselors and other members of the team providing services for the children. He/she assists the Assistant Manager in overseeing the overall operation of the Kids Only facilities to ensure a smooth running, responsive, highly personalized, and efficient service for the participating children. In the absence of the Kids Only Manager he/she reports to the Recreation Manager or in the absence to the Director of Sports & Leisure.

Key Duties and Responsibilities

• To be present at arrivals and departures to greet the children.
• Welcome, greets and assist guests with any request, enquiries, and directions.
• Ensures all necessary Welcome/invitation letters/cards, Introduction letters and complimentary arrivals kits are always available and ready at appropriate times, according to Kids Only Standard Operation procedures.
• Direct and liaise with the Kids Only Counselors, Babysitters, and attendant.
• Manage stated areas ensuring a smooth and efficient operation.
• Ensure all SOP’s, Risk Assessments, policies and Procedures and Health guidelines are followed accordingly.
• Ensures to update all the kids profile pertaining to their preferences, medical conditions/ allergies etc.
• Actively promote and encourage the participation of guest in all activities and events.
• Motivate and encourage the staff to ensure their best performance.
• Stay abreast of changes in the program and put these into practice.
• Assists with preparing and organizing all Kids Only activities as needed as well as Resort sponsored activities, in conjunction with Recreation, such as Family Fun Fair, Easter and Festive
• To develop new activities to be implemented as part of the Kids only program.
• Supervise all aspect of Babysitting Department
• Responsible for the accurate data input, upkeep and maintenance of Fusion and payroll processes are completed according to HR standards.
• Takes full responsibility for the administration of babysitters and counselors including casuals.
• Assists the Assistant Manager, kids club with the coordination of team and disciplinary standards / plans.
• To attend the training provided by the company and share the knowledge gained from the training with the Kids Only team.
• Conduct departmental trainings and attends other meetings in absence of the Assistant Manager
• Ensures monthly reports are prepared in an accurate and timely manner.
• Reports feedback to Manager on likes and dislikes of kids with regards to the activities and programs Implemented.
• Fill in other positions within the Kids Club at the request of the Kids Only Assistant Manager.
• Is responsible for inventory of all the items in the Kids Club.
• Issue job requisition/ orders and repair and maintenance of outlet.
• Monitors and controls daily supplies.
• Maintain high standards of cleanliness.
• To obtain a buggy license.
• To be flexible to any task assigned by the Kids Only Assistant Manager

Skills, Experience & Educational Requirements

• Childcare & Education graduate with recent and relevant Experience is an advantage.
• A minimum of 2 years in a similar role is required.
• Excellent communication skills
• Flexibility and multi- tasking skills
• Ability to work within, as well as to lead and motivate the team to achieve outstanding results.
• Ability to relate to the requirements of children from all age groups.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.