Manager Operations Control - Emiratisation

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage.

As Manager Operations Control, you will act as the primary manager for the Emirates Airline Network Control Centre (NCC), supporting the strategic direction provided by the Vice President Network Control (VPNC). Responsible for monitoring and pro-actively managing the overall network activities within the operational window, the position assumes a pivotal role in the early identification of potential disruptions and the development and implementation of all recovery plans. With a focus on pro-active disruption management, oversee and coordinate network activities with the objective to ensure that internal/external stakeholders are sufficiently coordinated to ensure that disruptions are identified early and mitigated.

This is an Emiratisation role open to UAE Nationals.

Job Outline:

• Manage operations across the network through early identification of problems and constraints so that irregular operations are recovered efficiently and effectively, whilst ensuring compliance with international legislation, e.g. EC No.261/2004
• Maintain oversight of the effective deployment of aircraft and crew operations within the operational window, whilst ensuring compliance with the requirements of the GCAA and other international regulatory bodies
• Disruption management, minimise the impact of operational disruption to any scheduled service concerning passenger welfare, employee welfare, brand exposure, cost, OTP and safety
• Lead, guide and coach NCC line managers when approached for any operational challenges, ensuring assistance is provided to ensure the best possible outcome
• Provide oversight of DXB efficiency, ensuring the interests of Emirates are well served. Includes, but not limited to, stand planning, tow planning, passenger, baggage & cargo connectivity, terminal throughput (airside & landside), and resource allocation
• Oversee the network operation, ensuring that standards and services are aligned and operating as per company standards. Where anomalies are observed, ensure appropriate response to avoid future reoccurrences
• Contribute to overall operational improvements and cost optimisation by identifying process weaknesses and operational flaws. Participate in project work, improving both process and quality of operational areas across the network
• Deputise for the Vice President Network Control (VPNC) in regards to Contingency Response Planning issues including the activation of the corporate emergency and incident response plan and activation of Crisis Management Centre (CMC)
• Provide qualitative feedback to NCC stakeholders and relevant line managers, with regards policy and procedure, and staff & team performance, to ensure future development plans can address areas for improvement

To be considered for the role, you should meet the below requirements:

• 10+ Years experience in Operations Control and/or Network Operations
• Airline operational experience of which 4 years in a management role in network /operations control /ground services is required
• The Manager Operations Control must have an in-depth understanding of all relevant regulatory and legislative issues as well as an understanding of safety, security and risk management. You will have the ability to assess the potential impact of the most complex and emerging developments and know how to apply them in the EK context

Knowledge/skills:

• In-Depth knowledge and understanding of flight time limitations (CAP371)
• Understanding of aircraft weight and balance
• Understanding of international flight planning
• In-depth knowledge of airport operations
• Understanding of dangerous goods handling and loading
• Understanding of aviation safety and security
• Understanding of Contingency Response planning
• In-Depth knowledge of Airline and Operations Control IT software

Emirates Group is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. If you are shortlisted, you will be contacted within 6 weeks of the advert closing date

Join us in Dubai and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance, and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers