Job description
• Provide prompt and professional support to tenants with queries related to maintenance, parking, contracts, cheques, and other property services • Respond to tenant and property owner queries regarding parking, maintenance, renewals, and other issues, ensuring timely and professional communication • Follow up on Ejari issuance, DEWA connections, and chiller connections • Coordinate with contractors and suppliers on behalf of the Property Manager • Generate Rental Index results and draft renewal notices within 100 days of lease expiry, completing the full renewal process within 30 days of expiry • Assist in the preparation and review of lease agreements and all relevant documentation • Maintain accurate records of property details, tenant information, lease agreements, and renewals across all trackers • Enter new properties into the CRM and reconcile CRM data with contract details, master sheets, and payment records • Receive, record, and track maintenance requests and ensure timely follow-up • Prepare checklists for property inspections, move-ins, and move-outs to ensure compliance with company standards • Prepare weekly reports on the property portfolio for the Property Manager • Assist the Property Manager with any additional administrative tasks required for smooth property operations • Clear opportunities for career growth and advancement within the organisation • A dynamic and collaborative work environment with a team dedicated to managing and optimising Dubai's real estate market • Fast-paced, innovation-led environment with access to proprietary technology, a 40+ person in-house marketing team, and the Forbes Global Properties network.
• Experience in an administrative role, ideally within property management or real estate • Proficiency in Microsoft Office applications (Excel, Word, Outlook) and database management • Strong organisational skills and attention to detail • Familiarity with property management software, preferably Yardi • Previous experience handling tenant enquiries and property documentation
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