Job description
To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Restaurant Operations Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.
- Responsible for Assistant Restaurant / Outlet Manager, Restaurant Supervisor, Restaurant Head Waiter / Waitress, Waiter / Waitress, Host / Hostess, Outlet Cashier.
- Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
- Ensure that the place of work and surrounding area is kept clean and organised at all times.
- A High quality of product and service is maintained in the outlet.
- Execute and support the team to execute the highest level of service and set-up standards at all times.
- Be knowledgeable of all services and products offered by the hotel.
- Understand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept.
- The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
- Know the restaurant scene and gastronomic character of the destination and be recognized in the market.
- Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Perform up selling for all items offered by the department assigned as well as offering alternatives.
- Produce reports and analysis of the outlet and present report in the monthly performance meeting.
- Innovation and new ideas are fostered, collected and communicated to the Head of Department.
- Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
- Assist in preparation of the outlet’s budget.
- Support and implement new Talent Development initiatives.
- Support career development by training and assigning multi-tasking.
- Give constant feedback to all employees of the outlet.
- All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP
This job post has been translated by AI and may contain minor differences or errors.
