The Technical Commercial Manager is responsible for supporting customers across the GCC region through technical application expertise, process optimization, and business development activities. The role focuses on driving growth in areas where commercial success is closely linked to technical capability by delivering customer-focused solutions, supporting new application development, improving product performance, and building strong relationships with customers, distributors, and internal stakeholders.

Duties will include the following:

• Drive business growth through technical engagement, customer acquisition, application development, and identification of new market opportunities
• Conduct customer visits, process audits, product trials, and technical evaluations to improve customer processes and performance
• Lead the implementation of new products, applications, and process improvements at customer sites
• Troubleshoot technical challenges, identify root causes, and recommend corrective actions to enhance customer satisfaction
• Deliver technical training and product-related support to customers, distributors, and internal teams
• Monitor industry trends, emerging technologies, and regulatory developments relevant to Surface Treatment applications
• Manage customer accounts and projects through technical consultancy, commercial coordination, pricing management, and relationship development
• Conduct market and competitive analyses to identify growth opportunities and support commercial strategy
• Align customer requirements with supply chain activities to ensure reliable product availability and timely delivery
• Act as the commercial interface with regional marketing and segment management teams
• Provide ongoing technical and commercial support to drive successful product implementation, customer retention, and business growth
• Support initiatives to optimize inventory levels and reduce customer overdues
• Maintain accurate reporting, sales pipeline information, contract databases, and action plans

• Degree in Engineering, Chemistry, Materials Science, or a related technical discipline
• Minimum 5 years of experience in Surface Treatment, Coatings, Chemical Processing, or a related industry, including customer-facing technical and commercial responsibilities
• Strong knowledge of Surface Treatment processes, industrial applications, and manufacturing environments, with experience in technical troubleshooting, product trials, process optimization, and customer training
• Experience in Coil Coatings, Cold Forming, Beverage Cans, Metal Working Fluids, or related applications is advantageous
• Experience within the Middle East market is preferred
• Strong commercial mindset with an entrepreneurial, proactive, and customer-focused approach
• Excellent project management, problem-solving, and conflict-resolution skills
• Strong communication and presentation skills, with the ability to engage effectively across all organizational levels and multicultural environments
• Proficiency in Microsoft Office; experience with SAP and/or Salesforce is advantageous
• Fluent English communication skills; Arabic is highly preferred. Additional language skills such as Hindi, Malay, or German are advantageous.
• Willingness to travel extensively across the Middle East

Become a part of our success and develop the future with us - in a global team that embraces inclusion and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.