Telemarketing Executive

The job profile for this position is Telemarketing Trainee Associate, which is a Band 2 Senior Contributor Career Track Role.

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Job Description Summary:

Delivers basic technical, administrative, or operative Sales tasks. Places outbound calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting.  May answer inquiries and resolve problems.  Requires a developing knowledge of the organization, products, and/or services. Understands simple instructions and procedures. Performs Telemarketing duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles.  This role typically reports to our international markets. This role is eligible for sales incentive compensation (IC).

Job Description:

Reporting to the Telesales Manager, you will be responsible for handling incoming queries from web-based customers to meet their needs, with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the website and work to problem solve and ensure an accurate, efficient and smooth sales process.

Main Duties / Responsibilities

• Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution
• Achieve sales targets pre-determined by management
• Communicate regularly with members
• Achieve / exceed set productivity and quality standards
• Adhere to regulatory targets within our territorial limits
• Sell with integrity and treat customers fairly
• Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
• Maintain accurate records and files as required
• Actively support other team members and the achievement of team objectives
• Provide support to less experienced team members
• Identify potential process improvements and make recommendations to Team Leader
• To carry out other ad hoc tasks as required to meet business needs

Skills / Experience

• Strong customer focus with ability to identify and solve problems
• Excellent interpersonal skills
• Good verbal and written communication
• Ability to exercise judgement
• Ability to organise, prioritise and manage workflow
• The ability to work well in a team environment
• Basic system navigation and Microsoft application skills
• Good keyboard skills
• Regulatory awareness
• Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process
• 1 – 2 years’ experience in health industry, insurance background or outbound sales background

Competencies

• Drive for results
• Listening
• Peer relationships
• Personal learning
• Priority setting
• Problem solving

Please ensure that you are able to meet the shift requirement outlined above and also are able to demonstrate on your application your sales experience within a highly regulated environment.

About Cigna Healthcare

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change”

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.