Job description
Your role As a Technical Support Engineer, you’ll play a key role in delivering high-quality technical support across the UK. You’ll work closely with both internal teams and external customers, helping to solve problems, improve products, and ensure a seamless experience. This is a varied role where no two days are the same, you’ll combine technical expertise with communication and problem-solving skills to make a real impact. Providing technical support to customers and internal teams across the UK Responding to technical queries and troubleshooting issues Supporting remote commissioning and updates of Optimizer projects Assisting with spare parts enquiries and delivering related training Monitoring technical support systems, calls, and databases Reviewing and analysing warranty claims and enquiries Investigating product issues and identifying solutions Working closely with product teams to share feedback and drive improvements Delivering product training to internal and external stakeholders Supporting field engineers through training planning and coordination Contributing to continuous improvement and ad-hoc projects Your Skills and experience Experience within a mechanical and/or electrical engineering environment Strong problem-solving and communication skills Confidence using computer systems and managing administrative tasks A proactive and self-motivated approach Willingness to travel across the UK (and occasionally overseas) Comfortable working in a fast-paced environment We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. Your compensation and benefits A supportive, diverse team with a wide range of experience and perspectives Opportunities to share ideas and help shape how we work A collaborative and innovative working environment Ongoing learning and development, with at least 40 hours of training per year The chance to build a meaningful career in a forward-thinking organisation Flexible, hybrid working arrangements to help support work life balance Competitive salary and benefits package The chance to work with innovative technology and a globally recognised brand A strong commitment to health, safety, and employee wellbeing Why it is great to work with us Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you. Contact information Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us: Talent Acquisition: Anna Karlsson Hiring Manager: Tim Walsh
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