Operations Support Associate

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Position Summary

•  Individual contributor that executes tasks within Pricing Agreement Management, ensuring that

performance goals are met for the process

•  This role is to support the PA Renewal Specialist Role.

Role Responsibilities

•  Perform non routine tasks related to PA Renewals.

•  Ability to document tasks into process flows

•  Responsible for helping to develop training materials
•  Strong collaboration with customers & branch staff
•  Reflect a sense of urgency in their tasks

•  Perform tasks in accordance with the performance metrics

 Scope

•  Execute a number of tasks related to their sub process or the process as a whole
•  Typically perform tasks that may require troubleshooting to resolve issues

Technical Expertise

•  Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

•  SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)

•  Basic understanding of typical IT business tools

•  Basic understanding of Field Service and CRM application like (MS Field Service or MS CRM)

Experience & Education

•  High school diploma required, BS preferred

•  Demonstrated ability in comparable type of work.
Business Knowledge

•  2 to 5 years’ experience in OtC process experience
Communications/Contacts

•  Intra-departmental for purpose of alignment / information sharing
•  Cross-functional within same process area

•  External Customers

•  Branch staff

Decision Making

•  Task execution for area of responsibility up to levels defined in Evoqua’s DOA policy (can be approver of

approver)

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation