Owns day-to-day operations of iRefurb's e-shop for refurbished products - from catalogue management to order fulfilment and customer support.

• Test platform functionality (ordering process, payment gateways) and coordinate improvements with developers
• Manage e-shop catalogue: add and update products, descriptions, photos, pricing and sales campaigns
• Process and control customer orders in GDS; verify quantities, prices and discounts
• Coordinate dispatch with Lagermax; ensure delivery and issue invoices
• Handle customer complaints; issue credit notes (price or goods-related) for approved claims
• Provide customer support via email - product details, availability, invoicing enquiries
• Manage customer accounts: edit addresses, update details, handle access issues
• Monitor sales performance, website traffic and conversion metrics
• Assist with marketing campaigns, newsletters and promotions
• Manage product metadata, parameters and website content texts

At least 2-3 years of relevant experience.

Experience in: E-shop / CMS management, Customer support, Campaign & newsletter support, Web analytics, SEO / product content 

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