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E-Commerce Executive

11 days ago 2026/11/05 ·Application closes in 112 days
Other Business Support Services
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Job description

Job Title
E-Commerce Specialist 

Job Scope

Owns day-to-day operations of iRefurb's e-shop for refurbished products - from catalogue management to order fulfilment and customer support.




Main Duties and Responsibilities
  • Test platform functionality (ordering process, payment gateways) and coordinate improvements with developers
  • Manage e-shop catalogue: add and update products, descriptions, photos, pricing and sales campaigns
  • Process and control customer orders in GDS; verify quantities, prices and discounts
  • Coordinate dispatch with Lagermax; ensure delivery and issue invoices
  • Handle customer complaints; issue credit notes (price or goods-related) for approved claims
  • Provide customer support via email - product details, availability, invoicing enquiries
  • Manage customer accounts: edit addresses, update details, handle access issues
  • Monitor sales performance, website traffic and conversion metrics
  • Assist with marketing campaigns, newsletters and promotions
  • Manage product metadata, parameters and website content texts


Experience

At least 2-3 years of relevant experience.


Experience in: E-shop / CMS management, Customer support, Campaign & newsletter support, Web analytics, SEO / product content 


#LI-DNI




Competencies
Communicate Effectively
Results Driven
Teamwork and Collaboration
Planning and Organizing


Skills
Customer service
Web Analytics
Product Design



This job post has been translated by AI and may contain minor differences or errors.
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