Business Application Support

• Own the product for all three applications, architecture standards, and budget constraints.
• Drive annual and multi-year financial planning cycles including budget forecasting, cost tracking, and investment approvals.
• Ensure all three applications comply with applicable GRC controls and organizational policies.
• Respond to and orchestrate actions arising from security assessments, audit findings, and regulatory requirements, tracking remediation through to closure.
• Act as the primary interface for security teams regarding application-level risks, vulnerabilities, and control implementations.
• Manage the full contract and license lifecycle: proactively flag renewal dates, issue timely purchase orders (POs), and approve related invoices.
• Lead or support contract negotiations and commercial discussions in partnership with Procurement and Legal.
• Define, maintain, and report on application-level KPIs covering availability, performance, user adoption, and incident metrics.
• Lead or co-manage application-related projects such as major version upgrades, global rollouts, platform migrations, and integration initiatives.
• Coordinate cross-functional teams including infrastructure, security, business stakeholders, and vendor resources.

• Bachelor's degree in information technology, Computer Science, Business, or a related field.
• 3 – 5 years of hands-on experience in application management, IT service management, or a comparable role within a global enterprise environment.
• Proven track record managing business-critical applications across multiple time zones.
• Demonstrable experience with vendor management, contract lifecycle administration, and PO/invoice processes.
• Experience working within GRC frameworks and responding to security assessment processes (e.g., SIG, ISO 27001, SOC 2).
• Previous involvement in application upgrade projects or global rollouts is highly desirable.
• Solid understanding of enterprise application architectures (e.g., multi-tier, etc..).
• Familiarity with infrastructure standards including cloud platforms, virtualization, networking, and hosting concepts.
• Experience with integration technologies and middleware (APIs, ESB, data pipelines).
• Working knowledge of ITSM tools and processes (incident, change, problem management).
• Proficiency with standard productivity and collaboration tools (MS Office 365, SharePoint, Confluence, Jira, or equivalent).
• Ability to read and interpret technical documentation, architecture diagrams, and data flow maps.
• Understanding of enterprise printing architectures and print management platforms.
• Exposure to task automation tools, scripts.
• Scripting skills in one or more languages (e.g., Python, PowerShell, Bash) for automation and operational tasks.
• Experience with server administration and OS-level management (Windows Server / Linux).Familiarity with warehouse management or supply chain IT systems is a plus. 

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Comprehensive Health Insurance for employee + dependents
• Employee Assistance Programme provides a wide range of mental health and wellbeing benefits

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.