Operations Executive

Job Title

Operations Executive / Senior Operations Executive – Fleet Operations (Surface)

Function

Ground Operations

Reports To

Surface Hub Manager

Location

Regional Office

Travel Required

25% ​☐​ 50% ​þ​ 75% ​☐​

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air LogisticsLimited, a transport, storage, and communications business, since May 2004. 

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. 

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Operations Executive / Senior Operations Executive – Fleet Operations (Surface) is responsible for supporting the day-to-day management of regional fleet operations by ensuring vehicle availability, network connectivity and efficient execution of surface transportation across the assigned region. The role coordinates closely with hubs, service centres, transport vendors and linehaul teams to ensure reliable fleet deployment, schedule adherence and operational continuity.

Reporting to the Regional Fleet Manager, the incumbent monitors fleet utilisation, vehicle performance, route execution and operational compliance while supporting cost optimisation and service quality initiatives. The role plays a key part in ensuring timely movement of shipments across the surface network through effective fleet planning, vendor coordination and operational governance.

Job Purpose:

To support regional fleet operations by ensuring optimum vehicle availability, efficient fleet utilisation, timely execution of linehaul schedules and compliance with operational standards, while driving service reliability, productivity and cost-effective transportation across the assigned region.

KeyRoles & Responsibilities:

Fleet Operations Management

• Support the day-to-day execution of regional fleet operations across hubs, branches and service centres.

  
  
  

• Coordinate vehicle deployment to ensure uninterrupted movement of shipments across the surface network.

  
  
  

• Monitor fleet availability and utilisation to support daily operational requirements.

  
  
  

• Ensure adherence to planned transportation schedules and operational commitments.

  
  
  

• Support the Regional Fleet Manager in achieving fleet performance, productivity and service objectives.

  
  
  

• Fleet Planning & Network Coordination

  
  
  

• Coordinate vehicle placement and movement in line with scheduled milk runs, feeder routes and linehaul operations.

  
  
  

• Monitor route adherence, dispatch schedules and turnaround times to ensure timely network connectivity.

  
  
  

• Coordinate with Hub Managers, Branch Operations and Network Operations teams to optimise fleet deployment.

  
  
  

• Support contingency planning during network disruptions, seasonal peaks and operational emergencies.

  
  
  

• Monitor capacity utilisation and recommend improvements to optimise fleet efficiency.

  
  
  

Transport Vendor Management

• Coordinate with transport vendors to ensure timely availability of vehicles as per operational requirements.

  
  
  

• Monitor vendor performance against agreed service levels, schedules and operational commitments.

  
  
  

• Support onboarding, documentation and compliance of transport vendors in line with organisational requirements.

  
  
  

• Ensure timely communication with vendors regarding operational changes, route requirements and service expectations.

  
  
  

• Escalate vendor performance issues and support implementation of corrective actions.

  
  
  

Fleet Performance & Operational Control

• Monitor fleet utilisation, vehicle turnaround times and transportation performance across the assigned region.

  
  
  

• Track delays, vehicle breakdowns, route deviations and service disruptions, ensuring timely resolution.

  
  
  

• Coordinate with operational teams to minimise transportation delays and improve network reliability.

  
  
  

• Ensure timely updates of fleet movement and transportation status within operational systems.

  
  
  

• Support initiatives aimed at improving fleet productivity, route efficiency and transportation costs.

  
  
  

Fleet Compliance & Operational Governance

• Ensure fleet operations comply with organisational policies, transportation SOPs and statutory regulations.

  
  
  

• Monitor validity of vehicle documentation, permits, insurance, fitness certificates and statutory compliance in coordination with transport vendors.

  
  
  

• Support implementation of road safety initiatives and fleet governance standards across the assigned region.

  
  
  

• Ensure operational documentation and transportation records are maintained accurately and updated in a timely manner.

  
  
  

• Escalate operational risks, compliance deviations and service issues to the Regional Fleet Manager.

  
  
  

Service Quality & Operational Excellence

• Monitor transportation service performance against defined operational KPIs and service level agreements.

  
  
  

• Analyse transportation delays, route deviations, transit exceptions and operational bottlenecks, recommending corrective actions.

  
  
  

• Support implementation of process improvements to enhance fleet productivity, vehicl