Supervisor

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About the role

We are looking for a people-focused and results-driven Supervisor, Operations to lead a team responsible for delivering strong operational performance and high-quality client support. In this role, you will oversee daily workflow, service delivery, quality standards and team development to help ensure operational goals and service commitments are met consistently.

You will play an important role in creating an engaged team environment, resolving operational challenges and driving continuous improvement. Success in this position requires strong leadership, sound judgment, effective communication and the ability to work across teams to improve processes and outcomes.

What you will do

• Lead, coach and develop a team responsible for operational execution and client support.
• Oversee daily operations to help ensure service levels, quality standards and business objectives are achieved.
• Provide ongoing performance feedback, support employee development and foster a culture of accountability and engagement.
• Manage escalated operational and client issues, working to deliver timely resolution and a positive client experience.
• Review operational performance, identify trends and implement improvements that increase efficiency and effectiveness.
• Partner across teams to optimize processes, support business priorities and advance continuous improvement efforts.
• Support a strong operational framework with focus on risk management, compliance and quality execution.

What will you need to know:

• Experience in financial services, payments, operations support or a regulated environment.
• Experience leading teams focused on service delivery, operational support or client issue resolution.
• Familiarity with process improvement methodologies and continuous improvement practices.
• Experience working across multiple business functions to support operational goals.
• Knowledge of risk, compliance and control standards within an operations environment.

Preferred Skills:

• Bachelor’s degree, or an equivalent combination of education, work and military experience.
• 4+ years of experience in operations, client support, customer service or a related business environment.
• 1+ years of leadership, team lead or supervisory experience.
• Experience managing daily workflow, service levels and quality performance in a fast-paced environment.
• Strong problem-solving and decision-making skills with the ability to manage competing priorities.
• Strong verbal and written communication skills.
• Experience using operational metrics and reporting to monitor performance and identify opportunities for improvement.
• Proficiency with Microsoft Office applications, including Excel, Word and PowerPoint.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.