Job Summary

We are seeking a motivated and enthusiastic IT Support Intern to join our IT team. This internship offers hands-on experience in end-user IT support, device management, software deployment, and basic networking. The ideal candidate is eager to learn, has a good technical foundation, and is passionate about building a career in Information Technology.

Key Responsibilities

• Assist the IT team with day-to-day end-user IT support and device management activities.
• Provide first-level technical support to end users.
• Support basic troubleshooting of Windows and macOS operating systems, software applications, and network connectivity issues under supervision.
• Assist with software installation, system updates, and routine maintenance activities.
• Assist in monitoring network connectivity and support IT infrastructure under supervision.
• Maintain technical documentation, IT asset inventory, and system records.
• Support ongoing IT infrastructure and technology projects.
• Log, track, and update support requests using the IT ticketing system.
• Follow IT policies, procedures, cybersecurity standards, and best practices.

Required Qualifications

• Currently pursuing or recently completed a Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Basic understanding of networking fundamentals, including TCP/IP, DNS, DHCP, IP addressing, and basic network troubleshooting.
• Basic knowledge of Windows and/or macOS operating systems.
• Familiarity with computer hardware, software installation, and system maintenance.
• Basic knowledge of cloud applications and identity management is an advantage.
• Good communication skills and a willingness to learn and work in a team environment.

What You'll Gain

• Hands-on experience in end-user IT support and workplace technologies.
• Exposure to end-user device management, networking fundamentals, SaaS applications, and IT support best practices.
• Mentorship from experienced IT professionals.
• Practical experience with modern IT support tools, asset management, and workplace technologies.