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IT Support Intern

2 days ago 2026/11/06
10-49 Employees · Other Business Support Services
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Job description

Job Summary

We are seeking a motivated and enthusiastic IT Support Intern to join our IT team. This internship offers hands-on experience in end-user IT support, device management, software deployment, and basic networking. The ideal candidate is eager to learn, has a good technical foundation, and is passionate about building a career in Information Technology.


Key Responsibilities


  • Assist the IT team with day-to-day end-user IT support and device management activities.
  • Provide first-level technical support to end users.
  • Support basic troubleshooting of Windows and macOS operating systems, software applications, and network connectivity issues under supervision.
  • Assist with software installation, system updates, and routine maintenance activities.
  • Assist in monitoring network connectivity and support IT infrastructure under supervision.
  • Maintain technical documentation, IT asset inventory, and system records.
  • Support ongoing IT infrastructure and technology projects.
  • Log, track, and update support requests using the IT ticketing system.
  • Follow IT policies, procedures, cybersecurity standards, and best practices.

Required Qualifications


  • Currently pursuing or recently completed a Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
  • Basic understanding of networking fundamentals, including TCP/IP, DNS, DHCP, IP addressing, and basic network troubleshooting.
  • Basic knowledge of Windows and/or macOS operating systems.
  • Familiarity with computer hardware, software installation, and system maintenance.
  • Basic knowledge of cloud applications and identity management is an advantage.
  • Good communication skills and a willingness to learn and work in a team environment.

What You'll Gain


  • Hands-on experience in end-user IT support and workplace technologies.
  • Exposure to end-user device management, networking fundamentals, SaaS applications, and IT support best practices.
  • Mentorship from experienced IT professionals.
  • Practical experience with modern IT support tools, asset management, and workplace technologies.

This job post has been translated by AI and may contain minor differences or errors.
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