Front Desk Officer / Receptionist

PRIMARY RESPONSIBILITIES:

1. Assists in maximizing room sales and revenue.
2. Prepares guest name lists.
3. Prepares for guest arrivals and departures.
4. Greets and addresses guests by name upon their check-in and check-out.
5. Assists guests while they are registering.
6. Assists guests with transportation arrangements, luggage, payment, etc.
7. Escorts guests to their rooms.
8. Informs Guest Service Attendants of guests’ room number.
9. Shows the room features and facilities to guests.
10. Assists and follows up guests’ requests and inquiries.
11. Recommends F&B outlets and entertainments in the hotel to guests.
12. Briefs next shift personnel to hand over at the end of the shift.
13. Provides information, directions and service based on the hotel standards and policies.
14. Operates the Business Center in providing secretarial service and handles all requested documents and information.
15. Ensures a prompt delivery of mails and messages.
16. Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
17. Controls and distributes guest room keys.
18. Strictly follows hotel and company standards and policies.
19. Informs management regarding guest feedback or any unusual events.
20. Is familiar with the emergency procedures of the hotel.
21. Performs other duties as assigned by Shift Manager or FO Manager.

ADMINISTRATIVE RESPONSIBILITIES

1. Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel’s expectation.
2. Conducts daily briefing and de-briefing in the absence of the immediate supervisor
3. Recommends corrective actions for unfavorable variances in job standards and budget commitment.
4. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
5. Establishes two-way communication within and related departments.
6. Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
7. Prepares volume of business counts and revenue report for the concerned section
8. Attends briefing and departmental meetings or as assigned by supervisor.
9. Manages time effectively by meeting deadlines on time.
10. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor.
11. Identifies and solves problems in a professional manner.
Assists others to ensure the operation is run smoothly and effectively

TECHNICAL RESPONSIBILITIES

1. Knows and understands the job description of all positions in the department and be able to perform the task as required.
2. Knows and understands policies of the department well and can guide others to perform the job well.
3. Recognizes good quality products and presentation
4. Checks and improves all service standards established by the company
5. Supervises staff activities to maximize revenue and minimize costs.
6. Provides assistance to the staff when required during peak periods.
7. Maintains grooming standards for all personnel
8. Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
9. Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
10. Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.

COMMERCIAL RESPONSIBILITIES

1. Communicates effectively with guest, clients, business partners and staff.
2. To be a good sales person to promote hotel’s image and businesses.
3. Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

HUMAN RESOURCES RESPONSIBILITIES:

1. Coaches and counsels all staff when applicable
2. Evaluates objectively the performance of staff in his/her responsibilities.
3. Provides training to all staff in his/her department regularly.
4. Motivates staff to grow within the company.
5. Develops him/herself to be better supervisor/manager at all times.

RELATIONSHIP

1. Reports to Unit Manager concerned.
2. Directs and supervises activities of subordinates.
3. Coordinates with all concerned personnel to ensure that all activities are accomplished.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant degree.
• Fresh graduate is welcome. Minimum of 2 years in Reception or Guest Service experience will be a strong plus
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills