L2 Desktop Support Engineer UAE

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

Start your journey with Excis and grow with us!

• Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Act as the primary point of contact for executive users and provide VIP support.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support users working remotely or across multiple office locations.

• Perform installation, configuration, imaging, deployment, maintenance, and replacement of desktops and laptops.
• Configure BIOS, operating systems, device drivers, Microsoft applications, VPN, encryption, and endpoint security settings.
• Perform hardware upgrades, software installations, and patch deployments.
• Conduct device refresh and lifecycle replacement activities.

• Handle Install, Move, Add, Change, and Decommission (IMAC) requests.
• Coordinate scheduling with end users and relevant stakeholders.
• Perform data backup and restoration, user profile migration, and workstation configuration.
• Test equipment and applications after implementation to ensure proper functionality.
• Provide basic user orientation following new installations.

• Perform basic troubleshooting of LAN, WAN, Wi-Fi, and network connectivity issues.
• Provide Level 1 support for voice and data cabling.
• Assist with file and print server support where required.
• Connect and configure end-user devices to network services.

• Prepare meeting rooms and conference facilities for business meetings and events.
• Provide hands-and-feet support for audio-visual equipment and video conferencing systems.
• Troubleshoot conferencing equipment and coordinate vendor support when necessary.

• Maintain accurate IT asset inventory records.
• Coordinate asset allocation, reconciliation, replacement, and disposal.
• Manage loaner laptops and shared devices where applicable.
• Handle hard disk retention and storage according to company policies.

• Coordinate with internal support teams and third-party vendors for incident resolution.
• Manage break-fix activities and warranty replacements.
• Escort vendors onsite when required.
• Support IT deployment projects and office relocations.

• Support employee onboarding and offboarding activities.
• Configure user workstations, applications, and access permissions.
• Assist with secure remote access and portable storage requests.
• Support shared workstation environments and multiple user profiles.

• Ensure all incidents and service requests are accurately documented.
• Maintain detailed ticket updates and obtain end-user confirmation upon resolution.
• Prepare monthly operational reports.
• Follow change management, security, and IT compliance procedures.
  

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.