Patient Admin Executive

Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.

Managing Patient Experience

• Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary. 

  
  

• Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs. 

  
  

• Appointment management including no-shows, rescheduling of patients and confirmations.

  
  

• Register new patients and ensure the records of current patients are up to date.

  
  

• Provide information about medical insurance coverage to patients and collect the payment/ co-payment  based on the insurance eligibility.

  
  

• Provide claim forms in case the patient wants to claim reimbursement.