Bilingual Technical Support Specialist

Technical Support Specialist:

You are not just the first point of contact for our hotel customers — you play a key role in Customer Success Management. You ensure that our clients don't just understand the platform, but use it successfully in the long run — and stay with Seekda.

Role Responsibilities:

• Support customers via email and phone — solution-oriented, friendly, and competent.

• Analyse usage patterns and proactively suggest how hotels can use Seekda more effectively.

• Conduct structured onboardings, training sessions, and webinars for lasting adoption.

• Identify opportunities before they become problems — actively contribute to customer retention.

• Channel customer feedback in a structured way to the product team.

• Collaborate closely with 2nd-level support and the development team on technical solutions.

• Act as a contact point for technology partners and agencies.

• Support the integration of our IBE and widgets on hotel websites.

• Use AI coding tools (e.g. Cursor, Claude Code) to automate repetitive workflows and build internal tooling.

Your Profile — Tech-Savvy & Customer-Oriented

Experience & Skills

• 3–5 years in technical support, hotel IT, or

operational hotel management

• Understanding of interfaces, APIs, and web

technologies

• Familiarity with IBE, OTA, conversion, BAR rates —

and PMS systems

• Analytical mindset with focus on customer

relationships

• Fluent German and English (further languages a

plus)

AI Affinity & Digital Mindset

• Genuine curiosity about AI tools and how they

improve daily work

• Hands-on experience with Cursor, Claude Code,

GitHub Copilot or similar

• Comfortable using AI for drafting, research, and

workflow automation

• Thinks in processes — knows where automation

adds value

• Stays current with AI developments and shares

learnings with the team

• Not afraid of experimentation: test, iterate, improve