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Accountant

15 hours ago 2026/09/11
Hybrid
Full time · Mid career · 6 - 10 Years of Experience
500 Employees or more · Accounting
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Job description

Job Brief:

We are looking for a driven and client-focused Account Executive to support the growth and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will assist in managing client relationships, supporting revenue targets, and ensuring seamless service delivery across our fulfillment and logistics network.

Your Responsibilities:

Account Support – eCommerce & Cross-Border

  • Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers.
  • Support in executing strategic account plans and onboarding new clients.
  • Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly.
  • Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.
  • Maintain accurate client records, contact databases, and account activity logs in the CRM.

Revenue Support

  • Assist in identifying upsell and cross-sell opportunities within existing accounts.
  • Support the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions.
  • Track and report on account revenue performance against targets on a regular basis.

Customer Relationship Management

  • Act as a first point of contact for day-to-day client queries and service-level concerns.
  • Develop a strong understanding of each client's logistics requirements and business model.
  • Escalate complex issues with a clear summary and recommended resolution.
  • Contribute to process improvements that enhance client satisfaction and delivery efficiency.

Reporting & Pipeline

  • Maintain and update CRM data, sales pipelines, and activity reports consistently.
  • Prepare weekly account status updates and performance dashboards for senior review.
  • Track client onboarding milestones and ensure all documentation is in order.

Stakeholder Coordination

  • Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts.
  • Support representation at industry events, trade shows, and client meetings as required.


Skills

Your Qualifications:

  • Bachelor's degree in Business, Logistics, Marketing, or a related field.
  • 1–3 years of experience in account management, logistics coordination, or client-facing sales roles.
  • Exposure to eCommerce, cross-border shipping, or freight forwarding is a strong advantage.
  • Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace.
  • Strong communication skills in English.

Your Competencies:

Technical

  • Basic understanding of logistics operations: fulfillment, last-mile delivery, and cross-border shipping.
  • Familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.) is advantageous.
  • Ability to analyze account data and produce clear performance summaries.
  • Proficiency in CRM usage and data entry discipline.

Behavioral

  • Client-first mindset with strong service orientation.
  • Organised, detail-oriented, and able to manage multiple accounts simultaneously.
  • Proactive communicator who escalates issues with solutions, not just problems.
  • Collaborative team player who works effectively across departments.
  • Learning agility – eager to develop product knowledge and industry expertise quickly.
  • Resilience and composure when managing demanding clients or tight deadlines.


This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Years of experience
6 - 10 years
Residence location
Chennai, India; Hyderabad, India
Career level
Mid career
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