Job description
Responsibilities Direct Responsibilities · For a predefined applications scope take care of: o Incidents o Requests o Changes · Ensure that SLA targets are met for above activities · Handover to Paris teams if knowledge and skills are not available in ISPL · Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.
) Contributing Responsibilities · Contribute to the knowledge transfer with Paris OPS teams · Contribute to the definition of procedures and processes necessary for the team · Help build team spirit and integrate into BNP Paribas culture · Contribute to the regular activity reporting and KPI calculation · Contribute to continuous improvement actions · Develop, implement, and manage ITSM processes based on ITIL or similar frameworks.
· Oversee incident, problem, change, release and project management processes.
· Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs).
· Conduct regular reviews of ITSM processes and recommend improvements.
· Manage the IT service catalog and ensure accurate documentation of services and processes.
Technical & Behavioral Competencies · Knowledge and experience with RedHat Linux administration, Windows, AIX, WAS, CFT and MQ Series · Experience with Service Now ticketing system · Familiarity with Autosys · Knowledge on any monitoring tools (e.
g., Dynatrace, SysDig, Kibana) · Familiarity with database technology is required: Oracle, SQL Server and MongoDB.
Capability to execute basic scripts and queries · Familiarity with DevOps tools including Gitlab, Ansible, Jenkins.
· Expertise in scripting on one of these (e.
g., Python, Bash, PowerShell).
· Familiarity with containerization technologies (e.
g., Docker, Kubernetes).
· Experience with any cloud platforms (preferably IBM Cloud).
· Understanding of ITIL or similar ITSM frameworks & tools(e.
g, ServiceNow, JIRA service management) · Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.
) · Ability to grasp functional knowledge of application · Good written and spoken English · Measure and identify areas for improving Quality and overall Delivery · Able to communicate efficiently · Good Team Player Specific Qualifications: Skills Referential (Required knowledge, skills and abilities) Technical Skills: Linux/Windows SQL/MongoDB Cloud Kubernetes and Gitlab Behavioral Skills: Ability to collaborate / Teamwork Communication skills - oral & written Creativity & Innovation / Problem solving Critical thinking Decision Making Education Level: Bachelor Degree or equivalent Location: Chennai
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