Meet the Team

Join a multifaceted product management team at Cisco passionate about delivering innovative AI-powered onboarding experiences. The team drives the strategy and execution of user-centric products that empower both internal stakeholders and customers. We collaborate closely with engineering, design, data science, AI/ML, and marketing to translate ground breaking AI advancements into scalable solutions. With a culture of cross-functional partnership and a passion for solving real user problems, the team is at the forefront of crafting the future of customer support and onboarding.

Your Impact

• Define and implement product strategy and roadmap to improve onboarding experiences using AI-driven insights.
• Translate customer needs and business goals into clear, actionable product requirements.
• Partner with engineering, design, and research teams to build scalable, user-centric AI-first workflows.
• Drive the full product lifecycle from discovery through launch and iteration, using data and experimentation to optimize outcomes.
• Champion cross-functional collaboration and act as the customer advocate in all product decisions.

Minimum Qualifications

• Bachelor’s degree or equivalent with 7+ years of product management experience.
• Expertise in customer support domain, ideally with AI/ML-powered products.
• Shown experience leading products from inception to scale.
• Strong technical understanding of platform and systems thinking.
• Confirmed ability to use data and insights to influence product decisions.

Preferred Qualifications

• Passion for solving real user problems with deep customer insight.
• Experience working in cross-functional teams including design, engineering, and data science.
• Skilled in designing and analyzing experiments such as A/B testing and user studies.
• Excellent interpersonal skills to align diverse stakeholders and drive product vision.
• Ability to anticipate and resolve strategic issues to maintain team momentum and delivery difficulty.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.