IS&Digital Manager

IS&Digital Manager

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Experience required in Identity and Access Management Domain with SailPoint IdentityIQ, Ping Identity (Federation & Access), LDAP directory services. Should have people‑management experience, stakeholder management skills, and good understanding of focused IAM experience. This involves optimizing delivery and ITIL processes, integrating product lifecycle management, implementing software craftmanship and genAI mindset, and aligning project and operations deliverables with strategic goals. A key aspect of their role is identifying and mitigating risks across multiple projects and fostering a security-first mindset throughout the delivery organization. Ultimately, they aim to cultivate a culture of technical excellence in both IAM and software engineering domains and continuous learning to maximize overall client satisfaction.

KEY EXPECTED ACHIEVEMENTS

• Understanding about IAM/IGA and tools like SailPoint IdentityIQ
• Understanding with Ping Identity suite: PingAM
• LDAP directory services understanding
• Identity protocols & standards: SAML2, OAuth2, OIDC, SCIM, LDAP, Kerberos.
• Multi-Team Coordination: 

• Developing people (direct or indirect line management) on a continuous basis, taking into account the needs of the organization and the aspirations of the people. 
• Alignment of team efforts with overall strategic goals is achieved. 
• Contributing to the management of the domain by actively participating in daily and weekly leadership ceremonies such as  scrum of scrums, WIN calls, leadership calls, governance meetings, demand management, etc… to help prioritize key topics, remove obstacles, and steer initiatives 
• Collaborate and work with CFE domain manager to define and provide vision and purpose, organize the domain, engage the team, foster  the growth and development of team members and apply best practices, processes and IAM strategies. 
• Product Value & Understanding: 
• The right product/service is consistently produced and maintained by the teams, through close collaboration with the business, operational efficiency,  and frequent user feedback.Shared understanding of product/service value is maintained across all teams. 
• User Satisfaction & Strategic Impact: 
• Strategic Alignment with User Needs: Ensuring that product roadmaps and delivery efforts across all managed teams are deeply aligned with evolving user needs and strategic business objectives, maximizing the long-term value delivered to customers. 
• Effective Feedback Loop Implementation: Establishing and championing robust, cross-team mechanisms for collecting, analyzing, and acting upon user feedback, driving continuous product enhancement and fostering a user-centric culture. 
• Continuous Improvement: 
• Time for continuous learning and improvement is provided to the teams. 
• Best practices and lessons learned are shared across teams. 
• Innovation and Transformation: 
• Opportunities for innovation are actively sought and encouraged, with a focus on transforming delivery processes and methodologies to enhance efficiency and value across teams, thereby aligning with the strategic vision of the organization. 
• Organize collaboration between IT teams on the one hand, and with partners (business, external and internal partners) on the other hand, and know how to reserve room for manoeuvre to be put at the service of others.