Senior Executive - Operations

Job Title

Senior Executive - Operations

Function

Operations

Reports To

Head- Air Product & Trinity

Location

Head Office

Travel Required

25% þ 50% ☐ 75% ☐

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Senior Executive – Operations is responsible for ensuring seamless execution of international shipment operations by coordinating shipment processing, documentation, customs compliance, security checks, and timely handover to DHL. The role supports service excellence through proactive monitoring of operational timelines, maintaining operational MIS, and driving adherence to international operating standards and service quality requirements.

Job Purpose:

To execute international operations efficiently by ensuring timely shipment processing, documentation accuracy, customs compliance, security verification, operational reporting, and coordination with internal and external stakeholders, while supporting service quality and operational excellence.

Key Roles & Responsibilities:

International Shipment Operations

• Monitor adherence to pickup timelines for both scheduled and on-call international shipments.
• Ensure shipments are processed in accordance with defined Standard Operating Procedures (SOPs).
• Coordinate timely movement of shipments from origin to DHL handover points.
• Monitor shipment flow to ensure timely international flight connections.

Documentation & Customs Compliance

• Verify completeness and accuracy of customer documentation required for customs clearance.
• Capture shipment descriptions and customs-related information accurately in operational systems.
• Report documentation discrepancies or compliance issues to the reporting manager.
• Ensure shipments are handed over with complete documentation for customs processing.

Security & Shipment Verification

• Conduct shipment scanning and mandatory security checks.
• Verify shipment details and maintain shipment tally records.
• Ensure compliance with all international shipment security requirements.
• Intercept outbound shipments from unknown customers for physical verification before handover.

Service Performance & Operational Monitoring

• Monitor adherence to delivery schedules across all service locations.
• Track shipment exceptions and initiate timely escalation wherever required.
• Monitor international flight connection schedules and report operational deviations.
• Ensure all outbound shipments are processed within agreed cut-off timelines.

MIS & Reporting

• Maintain accurate operational MIS and shipment records.
• Prepare performance dashboards and reports aligned with DHL Global Standard KPIs.
• Track operational exceptions and update status reports.
• Maintain stock consumption and dispatch data in coordination with Regional Operations and BHI Stock teams.

Service Quality & Continuous Improvement

• Support Regional Operations teams in monitoring KRAs and service quality initiatives.
• Assist in conducting awareness and training sessions for pickup staff on documentation requirements.
• Identify operational improvement opportunities and recommend corrective actions.
• Ensure adherence to operational processes, compliance requirements, and performance standards.

Qualifications & Experience:

Education:

• Graduate in any discipline.
• Diploma or certification in Logistics, Supply Chain Management, or Operations Management preferred.

Experience:

• 3–6 years of experience in logistics, courier, express distribution, or international operations.
• Experience in customs documentation, shipment processing, or international logistics preferred.
• Exposure to express logistics operations and shipment tracking systems is desirable.

Skills & Capabilities:

Technical Skills:

• International Shipment Operations
• Customs Documentation
• Shipment Tracking Systems
• MIS & Operational Reporting
• Logistics Coordination
• Security Compliance
• Advanced proficiency in Microsoft Excel (including VBA and Macros)
• Microsoft PowerPoint
• Power BI
• Data Analysis & Dashboard Preparation
• Microsoft Office Applications

Key Competencies:

• Customer Focus
• Attention to Detail
• Execution Excellence
• Planning & Coordination
• Analytical Thinking
• Problem Solving
• Team Collaboration
• Accountability

Key Performance Indicators:

KRAs

KPIs

International Shipment Processing

Pickup timeline adherence • Shipment processing accuracy • SOP compliance

Documentation & Customs Compliance

Documentation accuracy • Timely customs documentation • Compliance adherence

Shipment Security

Security screening compliance • Reduction in non-compliance cases • Physical verification adherence

Delivery & Flight Coordination

On-time shipment handover • Flight connection adherence • Delivery schedule compliance

MIS & Reporting

Timely MIS updates • Dashboard accuracy • Operational reporting completeness

Service Quality

Exception monitoring • Service improvement initiatives • Regional service quality support

Inventory & Stock Coordination

Accurate stock reconciliation • Consumption tracking • Timely reporting

Performance Management

Adherence to performance management timelines and operational KPIs

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

• Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer:
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [email protected].