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Senior Manager - Research Operations

8 days ago 2026/11/18 ·Application closes in 118 days
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Job description

We are looking for an experienced Senior Manager – Research Operations to lead and drive end-to-end research operations, ensuring operational excellence, strategic execution, and business growth. The role requires a strong leader with expertise in market research operations, financial management, people leadership, process optimization, and cross-functional collaboration.



Job Description:



Job Description – Senior Manager, Research OperationsLocation

Thane, Mumbai



Employment Type

Full-Time



Experience

10+ Years (Market Research Industry)



Role Summary

We are looking for an experienced Senior Manager – Research Operations to lead and drive end-to-end research operations, ensuring operational excellence, strategic execution, and business growth. The role requires a strong leader with expertise in market research operations, financial management, people leadership, process optimization, and cross-functional collaboration.



Key Skills
  • Research Operations Management
  • Market Research & Survey Analytics
  • Strategic Planning & Execution
  • Team Leadership & People Development
  • Project & Program Management
  • Budgeting & Financial Management
  • Client & Stakeholder Management
  • Survey Design & Research Methodologies
  • Data Processing & Quality Management
  • Operational Excellence & Process Improvement
  • Risk Management & Governance
  • Business Growth & Innovation
Key Responsibilities
  • Lead and manage the Research Operations function, providing strategic direction and operational leadership.
  • Drive business strategy, operational planning, and execution aligned with organizational objectives.
  • Oversee project delivery, quality, resource planning, and operational performance.
  • Manage budgets, forecasts, cost optimization, and profitability.
  • Build, mentor, and develop high-performing teams and future leaders.
  • Collaborate with senior stakeholders to deliver integrated research solutions.
  • Identify market trends and introduce innovative products, services, and operational improvements.
  • Monitor KPIs, mitigate operational risks, and ensure continuous process enhancement.
  • Represent the Research Operations function in leadership meetings and strategic initiatives.
Required Experience
  • 10+ years of experience in the Market Research industry.
  • Proven experience managing large, multi-functional teams.
  • Strong expertise in research operations, project management, and survey lifecycle.
  • Experience in strategic planning, operational excellence, and business transformation.
  • Strong financial and commercial acumen with budget management experience.
  • Excellent stakeholder management and leadership skills.
Educational Qualification
  • Bachelor's degree in Statistics, Mathematics, Computer Science, or a related discipline.
  • Master's degree/MBA is an added advantage.
Preferred Competencies
  • Strong analytical and decision-making skills.
  • Excellent communication and stakeholder management.
  • Ability to drive organizational change and innovation.
  • High level of ownership, accountability, and execution excellence.
  • Ability to thrive in a fast-paced, deadline-driven environment.


Location:



DGS India - Mumbai - Thane Ashar IT Park

Brand:



Merkle

Time Type:



Full time

Contract Type:



Permanent
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