Senior Program Manager, Defect Prevention and Reconciliation (DP&R)

Do you want to join an innovative team who create state-of-the-art solutions that provide value to Amazon, suppliers, and customers? Do you like to own end-to-end business problems and success measurements, and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join Defect Prevention and Reconciliation (DP&R) organization.
The Defect Prevention and Reconciliation (DP&R) organization aims to build innovative technology products that identify, resolve, and prevent defects from entering Amazon’s fulfillment supply chain. We eliminate operational waste and reduce cost, accelerating our fulfillment processes and improving customer experience. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). If you have an entrepreneurial spirit, know how to deliver, love to work with data, highly innovative and long for the opportunity to build solutions to challenging problems that directly impact the company's bottom-line, we want to talk to you.
We are looking to hire an experienced leader to join as Senior Program Manager in DP&R team. You will be a natural self-starter who is comfortable supporting large, complex cross functional programs and will have a true hands-on approach, program management and analytical skills, and be an effective communicator.
This role is focused on conceptualizing and leading the strategic and operational programmatic initiatives driven by data analysis. As a Senior Program Manager, you will own the establishment of new processes and drive alignment across a global set of partner teams to improve defect prevention space. You are responsible for defining and delivering important programs with broad cross-organizational, cross-regional, or significant business impact. Your work focuses on efforts that solve significantly complex or endemic problems. As a Senior Program Manager, you are trusted to operate with complete independence and are often assigned to focus on areas where the strategy has not yet been defined, with an expectation to directly lead the design of the solution, implementation, and delivery of a highly complicated cross-functional project in an ambiguous or new business area. You consistently bring data-driven business and strategic judgment to decisions. You will be responsible for driving to launch and identifying opportunities to enhance capabilities that improve the quality, scalability, and customer satisfaction of our products.
Our ideal candidate is a self-starter and is comfortable conceptualizing and leading complex initiatives from end to end. You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, working cross functionally with program/product managers, and people leadership. This role requires comfort in ambiguous situations, exercising business judgment, ability to influence cross-functional and remotely located teams, customer-centric and creative mindset and analytical skills are essential.
Key job responsibilities
- Document and track progress against product/program launch milestones, highlight blockers, track risks & issues as well as path to green or mitigation plans; Report progress for weekly, monthly, quarterly, and annual business reviews.
- Ability to root cause opportunities and extract insights using anecdotes and a data driven approach, managing escalations from end-to-end.
- Partner with product team on product development lifecycle through key stages
- Support process improvements by defining metrics to measure overall team performance, efficiency, and workload.
- Write business documents and global reporting of metrics and insights.
- Ensure clear communication and coordination of both risks and mitigation mechanisms with global stakeholders across internal and external teams.
- Analyze and solve business problems at their root, stepping back to understand the broader context.
- Identify, prioritize and communicate key areas for service and business improvement along the key operations metrics.
- Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.
- Build partnerships with cross-functional stakeholders to drive aligned vision, prioritization, and accountability.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements
- Experience leading cross-functional teams to establish strong partnerships with demonstrable results
- Document and track progress against product/program launch milestones, highlight blockers, track risks & issues as well as path to green or mitigation plans; Report progress for weekly, monthly, quarterly, and annual business reviews.
- Ability to root cause opportunities and extract insights using anecdotes and a data driven approach, managing escalations from end-to-end.
- Support process improvements by suggesting metrics to measure overall team performance, efficiency, and workload.
- Write business documents and global reporting of metrics and insights.
- Ensure clear communication and coordination of both risks and mitigation mechanisms with global stakeholders across internal and external teams.
- Analyze and solve business problems at their root, stepping back to understand the broader context.
- Identify, prioritize and communicate key areas for service and business improvement along the key operations metrics.
- Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.
- Bachelors Degree in Engineering, Computer Science, Finance, Economics, or other Analytical Field
- MBA, or Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- 7+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
- Experience working cross functionally with tech and non-tech teams
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