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https://bayt.page.link/v1TUmrkCw1dqRip19
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2nd level Support Engineer- Jordan

30+ days ago 2026/08/07
Full time
500 Employees or more · Accounting

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Job description

Key Responsibilities:

System & Infrastructure Support:

  • Troubleshoot, diagnose, and resolve all application, user and system issues.
  • Ensure high performance of Retail systems across Head Office and all sites.
  • Provide support for MS SQL Server-based systems (Head Office, Back Office, POS).

 

User & Client Support:

  • Liaise with users at Head Office and fuel stations to resolve technical issues.
  • Provide training and guidance to users on system functionalities as required.
  • Work closely with vendors and external support teams for any third-party system issues.


Required Skills & Qualifications:

Technical Expertise:

  • background in infrastructure support (networking, servers, storage, cloud, security).
  • Familiarity with POS systems, bank terminals, etc.
  • Experience of Implement, test, configure, troubleshooting and supporting application.
  • Experience in Providing technical support to end-user as per IT related issues
  • Experience in Writing queries and manage MS SQL and writing scripts.
  • Good understanding of Web Services, API and IP based protocols
  • Knowledge of networking protocols, firewalls, VPNs, and other network management tools.

 


 

Skills

Experience:

  • Minimum 3+ years of experience in IT support roles.
  • Experience working with retail systems or similar environments with distributed sites.


Personal Attributes:

  • Strong leadership qualities with the ability to motivate and develop a high-performing support team.
  • Able to manage high-pressure situations and lead incident responses.
  • Self-motivated, detail-oriented, and able to work independently when required.


Other Considerations:

  • Ability to work in an on-call & shift rotation, if necessary, to provide after-hours support.


This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Residence location
Jordan
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