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https://bayt.page.link/v1TUmrkCw1dqRip19
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Field Services Supervisor II

4 days ago 2026/09/21 ·Application closes in 55 days
Full time · Mid career · 6 - 8 Years of Experience
500 Employees or more
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Job description

JOB PURPOSE: The job holder will be responsible for overseeing a team of Field Services Technicians and ensuring that all service requests are completed in a timely and efficient manner. You will be responsible for maintaining a high level of customer satisfaction by ensuring that all service requests are resolved to the customer's satisfaction.

KEY ACCOUNTABILITIES

Field Service Know-How/ Planning and Control of Site Work Activities/ Control of Tools and Equipments/ Asset Inventories:

  • Oversee a team of Field Services Technicians and ensure that all service requests are completed in a timely and efficient manner.
  • Schedule and assign work to Field Services Technicians, ensuring that the workload is distributed evenly.
  • Monitor the progress of service requests and take appropriate action to ensure that they are resolved within the agreed-upon timeframe.
  • Ensure that all Field Services Technicians are trained and equipped to provide excellent service to our customers.
  • Maintain a high level of customer satisfaction by ensuring that all service requests are resolved to the customer's satisfaction.
  • Keep accurate records of service requests, including the nature of the problem, the action taken, and the resolution.
  • Provide regular reports to management on the performance of the Field Services team.
  • Develop and implement strategies to improve the efficiency and effectiveness of the Field Services team.
  • Ensure that all Field Services Technicians comply with all company policies and procedures, including safety and security policies.
  • Manage and prioritize tasks for the field services team to ensure that all work is completed on time and within budget.
  • Monitor the performance and documentation of all tests mentioned in the Inspection Test Plan at site.
  • Filling FIR & NCR and problem solving at site including after sales inspections
  • Build a strong and close working relationship with clients.
  • Attend progress and coordination meetings to monitor all related project activities.
  • Review method statement for site installation.
  • Review theoretical training material i.e., presentation, animation, photos, and videos.
  • Giving theoretical and practical training.
  • Attending customer calls/emails for emergency work
  • Conduct, evaluate and witness all testing activities related to the installed pipes.

HSE: Comply with relevant safety, quality and environmental control procedures and instructions

  • Use personal protective equipment and safety gear when performing assigned tasks
  • Keep operational areas clean and well organized to prevent incidents and accidents
  • Report on unsafe acts, incidents or safety violations
  • Develop a safety culture by ensuring all staff comply with HSE policies and procedures
  • Participate in QHSE audits, incident reporting and review of QHSE performances as required

Skills

Required Qualifications:

  • High school diploma or equivalent

Preferred Experience:

  • 3-4 years of experience in a similar role.

Job-Specific Skills:

  • Strong leadership skills with the ability to motivate and manage a team.

Core Competencies:

  • Excellent communication skills, both verbal and written.
  • Strong customer service skills.
  • Ability to work under pressure and meet deadlines.
  • Strong problem-solving skills.
  • Excellent organizational skills.
  • Willingness to travel frequently to customer sites.
This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Years of experience
6 - 8 years
Degree
High school or equivalent
Career level
Mid career
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