Gravity Trampoline Parks is seeking an experienced and motivated Park Manager to oversee the daily operations of the park, ensure exceptional guest experiences, maintain high safety standards, and lead a team of employees in a dynamic and fast-paced environment. The Park Manager will be responsible for operational excellence, staff management, customer satisfaction, and achieving business objectives.

Key Responsibilities

• Manage the day-to-day operations of the trampoline park and ensure smooth business performance.
• Lead, supervise, and motivate park staff to deliver outstanding customer service.
• Ensure all safety procedures, policies, and operational standards are followed at all times.
• Handle customer inquiries, complaints, and escalations in a professional and timely manner.
• Monitor staffing levels, schedules, and employee performance.
• Conduct staff training, coaching, and performance evaluations.
• Ensure the facility is clean, well-maintained, and fully operational.
• Prepare operational reports and communicate performance updates to management.
• Support sales initiatives, events, promotions, and business development activities.
• Maintain compliance with company policies and local regulations.