Customer Success Manager

Job Title: Customer Success Manager

Job Type: Contractor

Location: Remote

Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Key Responsibilities:

1. Design, review, and optimize AI training scenarios and customer support workflows for diverse use cases.
2. Manage and guide teams of operational and Customer Success analysts, ensuring best practices and performance excellence.
3. Collaborate cross-functionally to deliver insightful feedback that enhances both customer engagement and AI training outcomes.
4. Analyze workflow data and customer interactions using tools such as Zendesk, Intercom, Gorgias, and ServiceNow to identify areas for improvement.
5. Create and refine customer service scenarios, knowledge base materials, and escalation processes based on real-world challenges.
6. Deliver clear, actionable feedback to operational teams while driving continuous improvement initiatives.
7. Utilize Slack, Gmail, and calendar management tools to coordinate team activities and maximize productivity in a remote environment.

Required Skills and Qualifications:

1. 4+ years of experience in Customer Success Management or related fields, with proven leadership of CS or operational analyst teams.
2. Deep familiarity with customer support platforms including Zendesk, Intercom, Gorgias, and ServiceNow.
3. Demonstrated ability to design effective AI training tasks, workflows, and real-world scenarios.
4. Exceptional analytical thinking and problem-solving capabilities, with a talent for converting insights into practical actions.
5. Outstanding written and verbal communication skills, including feedback delivery and cross-functional collaboration.
6. Proficiency in Slack, Gmail, and advanced calendar management.
7. Adaptability and resourcefulness in dynamic, tech-driven environments.

Preferred Qualifications:

1. Experience in AI training or human-in-the-loop projects a strong plus.
2. Background in workflow analysis and process automation.
3. History of success in remote, distributed teams.

Additional Info:

This is an AI trainer position where you’ll play an essential role in shaping the next wave of smart technology. Join the customer's team and put your expertise to work, driving operational excellence and next-level results for cutting-edge AI systems.