Job Summary

The Body Shop Manager is responsible for overseeing all daily operations of the dealership's body shop, ensuring high-quality vehicle repairs, efficient workflow, customer satisfaction, profitability, and compliance with manufacturer (OEM) and insurance standards. The role leads the body shop team, manages operational performance, maintains quality standards, and drives continuous improvement while delivering exceptional customer service.

Key Responsibilities

• Manage the day-to-day operations of the body shop, including scheduling, workflow planning, and production control.
• Supervise and lead body shop technicians, painters, estimators, and support staff to ensure efficient operations.
• Ensure all collision repairs and bodywork comply with dealership, OEM, and insurance company standards.
• Review and approve repair estimates, supplements, and final invoices before submission.
• Coordinate with insurance adjusters, surveyors, vendors, and suppliers to facilitate timely approvals and parts availability.
• Monitor repair cycle times, productivity, quality, and profitability to achieve departmental KPIs.
• Ensure proper maintenance, calibration, and safe use of workshop tools, equipment, and paint systems.
• Maintain a clean, organized, safe, and compliant working environment in accordance with health and safety regulations.
• Handle customer concerns, complaints, and follow-ups to ensure high levels of customer satisfaction.
• Control departmental costs, manage inventory, and minimize material waste and rework.
• Ensure accurate documentation, repair records, billing, insurance paperwork, and compliance reporting.
• Monitor key performance indicators (KPIs) and prepare operational reports for management review.
• Recruit, train, mentor, and evaluate body shop staff while promoting employee development and performance improvement.
• Collaborate with the Service, Parts, Sales, and Administration departments to ensure smooth operational coordination.
• Implement continuous improvement initiatives to enhance productivity, repair quality, and customer experience.
• Ensure compliance with company policies, environmental regulations, and manufacturer guidelines.

Qualifications

• High School Diploma or equivalent; technical or vocational training in Automotive Technology is preferred.
• Minimum 5 years of experience in automotive body shop or collision repair operations, with proven managerial or supervisory experience.
• Strong knowledge of collision repair procedures, bodywork, painting processes, automotive parts, and insurance claim procedures.
• Experience working with Dealer Management Systems (DMS).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Sound understanding of OEM repair standards and dealership operations.