Reception & Administrative Assistant

Job Purpose

To serve as the primary operational face of The English School, managing front-facing parent relations, student logistics, transportation networks, and the live administration of Ministerial document management and translation across Pre-prep, Prep, and Upper School tiers.

Key Responsibilities

1. Front of House & Customer Service

• Demonstrate excellent Front of House flexibility by serving as the first line of response for diverse campus queries, utilising a proactive approach to assist stakeholders 
• Maintain a professional front-of-house greeting environment at the main reception desk.
• Provide the vital first line of response to diverse daily campus issues, assessing situations efficiently and utilising a proactive approach to assist stakeholders, backed by the full support and expertise of the wider school administration.
• Welcome and screen parents, visitors, contractors, and inspectors in strict accordance with the school’s safeguarding policies and gate access control measures.
• Manage the immediate administrative response to late arrivals and early collections across all three school levels, ensuring accurate entry logs are maintained.
• Leads on All pupil registration and data collection on a daily basis. 

1. Transport & Bus Operations Logistics

• Manage the daily administration of the school’s student transport network, updating manifests, and serving as the direct liaison for the external bus vendor's coordinators.
• Resolve real-time logistical issues, including routing changes, traffic delays, and breakdown communication protocols.
• Serve as the immediate telephonic and face-to-face contact point for parents regarding operational transportation queries.

1. Contextual Arabic-to-English Translation

• Deliver contextual translation of official ministerial decrees, Arabic circulars, and incoming government inspection directives into professional English for the Senior Leadership Team (SLT).
• Draft the school's formal Arabic documentation, letters, and regulatory appeals, ensuring total legal and linguistic alignment with local Kuwaiti frameworks.
• Maintain a secure, meticulously archived central archive of all translated materials.

1. Core Administrative Redundancy & Cover

• Maintain absolute proficiency in core student information databases (iSAMS/Odoo) and school operating platforms to guarantee seamless front-desk cover during peak morning/afternoon rushes or colleague absences.