Position Summary

The Travel Operations Coordinator will play a key role in the day-to-day operations of a leading luxury travel agency, supporting the delivery of bespoke travel experiences for high-end international clients. The role combines travel planning, supplier coordination, operational management and administrative support, ensuring every trip is executed with precision, efficiency and exceptional attention to detail.

Key Responsibilities

• Coordinate all operational aspects of client travel, including flights, accommodation, transfers, activities and reservations.
• Liaise with hotels, airlines, destination partners and international suppliers to manage bookings, confirmations, changes and operational issues.
• Prepare detailed travel itineraries, client briefings and supporting documentation, ensuring accuracy and consistency throughout.
• Research travel industry events, trade fairs and business opportunities, preparing summaries and recommendations for the management team.
• Support the preparation and maintenance of commercial presentations, proposals and sales materials.
• Manage calendars, travel schedules, meetings, deadlines and operational priorities across the Madrid (Spain) and Dubai teams.
• Maintain accurate databases of suppliers, contacts, negotiated rates and operational documentation.
• Monitor bookings, confirmations, invoices, payments and client requests, ensuring timely follow-up and complete operational oversight.
• Act as the operational link between the Madrid (Spain) and Dubai teams, ensuring efficient communication and seamless workflow.
• Provide administrative and back-office support while maintaining complete traceability and organisation of all operational activities.
• Anticipate operational needs, identify potential issues and deliver proactive, solutions-oriented support while maintaining the highest standards of service.