-The Messenger and Clerk provides essential administrative and logistical support across the premises. The role covers document distribution, correspondence tracking, stationery inventory management, meeting room setup and support, office equipment monitoring, and general clerical assistance. The role holder is the operational backbone of the department’s day-to-day administrative flow.

. Key Responsibilities

1 Document and correspondence handling:

•   Distribute and register all incoming and outgoing correspondence — internal and external — accurately and in a timely manner.

•   Track and record all documents to ensure full traceability. Maintain the correspondence register up to date at all times.

•   Handle all confidential documents with strict discretion. Store, transfer, and dispose of sensitive documents securely in accordance with information security requirements.

•   Collect documents from and deliver to all floors and units as assigned.

2 Stationery and inventory management :

•   Maintain the Stationery Inventory Register — updated on every movement: items received, issued, and remaining balance.

•   Provide weekly usage data to the Administration and Services team to support stock monitoring.

•   Ensure the stationery room is clean, organised, and properly labelled at all times.

•   Report when any item reaches the reorder level to the Administration and Services team.

•   Issue branded stationery only against a recorded request in the Branded Stationery Issuance Log.

3 Meeting room support:

•   Set up meeting rooms as required before each booking — correct furniture layout, consumables, and required materials.

•   Confirm meeting rooms are clean, organised, and ready before each booking in accordance with the Internal Meeting Rooms existing Protocol.

•   Report any damaged furniture, equipment issue, or maintenance concern to the Floor Supervisor or Administration and Services team immediately.

4 Office equipment and general support:

•   Operate office equipment — printers, binding machines, laminators, fax machines — in accordance with approved procedures.

•   Monitor equipment functionality. Report any malfunction immediately. Ensure printers are stocked with paper at all times.

•   Answer telephone calls within three rings. Greet callers professionally. Take accurate messages.

•   Receive and arrange newspapers, magazines, and publications as assigned.

.5 Conduct and professional standards:

•   Maintain grooming and uniform standards at all times.

•   Use the assigned staff elevator or stairs. Do not use guest or visitor-facing routes.

Comply with all information security and confidentiality requirements